“Do NOT” buy HP Notebooks
Posted by Atul Bhatia on April 1, 2009
After getting irritated from HP due to their services I could not help but make people more aware before buying notebooks. The following mail which was sent to HP services manager has been exactly reproduced here to admonish you all against HP. The mail would give you a fair idea about the grievances faced by the customers
Sir,
I submitted my notebook “HP dv 1743″ with “Serial No. : XXXXX” and “Case Id : XXXXXX” approximately a month back. Since then I have observed a very irresponsible behaviour of HP Service Centre (Kirti Nagar). All the people whom I happen to talk with, gave me completely different status of my laptop. Initially optical drive was to be changed which was probably done after 7-8 days. Then I got 2 different views. According to one, there was a problem with my motherboard “only”, and according to other there was a problem with my bluetooth “only”. Since then I have heard four times that they have received wrong part and it would take them an another week for receiving the right part, which has till now never happened and I anticipate that it is never going to happen.
I have already spent close to Rs. 300 on my phone bills for calling HP and for your kind information except for once I never received any communication from your side regarding the status of my notebook.
I request you to kindly compare your services with your competitors like “DELL” which takes not more than half an hour to even replace the parts like motherboard or anything. I know that you would never be able to emulate them but at least you can fix an upper limit like 7 days or something before which the problem would be rectified. And if you can’t do that, it’s better you shut your service stations and outsource the services.
